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At the present time, we can only take VISA or MASTERCARD payments over the telephone.
Our municipal code requires that we issue 12 bills per year. This is best accomplished with 4 billing routes as it takes a full week to process meter reads and issue a set of bills, so we process bills 48 weeks out of the year. This means that once a quarter there are no meter reads or bills processed as well. This takes into account holidays that our offices are closed, resulting in shorter work weeks which makes it extremely difficult to process bills. Due to these 12 bills per year, there are slightly longer and slightly shorter billing periods with a variance of as few as 3 days and as many as 10 days. This means some billing cycles/periods will be as short as 25 days and some cycles will be as long as 38 days.
The City of Brighton Utilities Customer Service division recently activated a new feature for how we process check payments which are mailed in. All payments are now going to a centralized PO Box in Denver for processing. This added feature, called LockBox, will increase processing time and allow for payments to be applied to utility accounts in an expedited fashion. Also, if you pay through your financial institution through online bill pay, the payment may now be processed electronically instead of generating a check that is ultimately sent via USPS to the City.
Several factors can contribute to an increase:
The City of Brighton Utilities Department’s residential sewer/wastewater rates include both variable and fixed charges. The variable charges are calculated using winter quarter averaging (WQA) to determine the volume charged on residential wastewater bills for the 12-month period beginning in May of each year. The amount of water a household uses in the winter months is totaled and divided by the three months collected. This results in an average wastewater usage for each residential property.
The winter months are used calculate the WQA because indoor water usage is usually at its lowest during these months. These charges are calculated from usage in November, December, and January, but reflected on the December, January, and February statements. The WQA is calculated each April and will be seen on the May statements. This charge will remain until recalculated and applied the following May.
The Storm Drainage Maintenance Fee is not a charge based on water consumption, but is a flat rate charge for all residential, commercial, industrial and institutional properties annexed to the City.
A grace period for utility bills has been implemented, which consists of 5 calendar days after the bill's due date. A late charge of $25 will be added to your account once the grace period has passed. Utility bills are due on Thursdays (specific dates depending on your route), and if payment is not received by close of business on the following Tuesday, your account will be subject to a late fee of $25. Door hangers will no longer be used. A courtesy letter is still generated and sent out to customers after late fees are incurred to advise if not paid in full, shutoffs can occur.
When you make a payment through your bank, they take the funds out of your account immediately, but the bank then processes a paper check and mails it to us. It can take up to 10 days for us to receive that payment.
If you pay your bill later than the "Due Date" on the bill, your payment will not show up on the next bill. Call us and check to make sure that we did actually receive your payment.
If your property is located within the City, storm water runoff from your property is being managed by some or all of the stormwater systems that are already in place. The runoff from your property (rain, snow, irrigation water, etc.) is transported to our waterways via the stormwater system. Storm inlets and ponds, as part of the stormwater system, are designed and built in low areas. If you follow the flow of water leaving your property, you will find a storm sewer inlet that is servicing your area. Further, the City is required to maintain the MS4 program (Municipal Separate Storm Sewer System), and we do a diligent job in ensuring stormwater regulations and quality standards are fully met.
This new app allows you to:
-Pay with a credit card, checking account, etc.
-Sign-up for paperless billing
-Never miss a bill again with Auto Pay
-Update your payment information
-View your billing and payment history
-Receive up-to-the-minute account alerts
For more information visit www.xpressbillpay.com, call 1-800-766-2350 or e-mail firstname.lastname@example.org.
No, conveniently receive your water bill and reduce paper waste with E-statements. Statements will be sent directly to your email inbox, without the hassle of a paper bill. To receive your bill via E-statement, submit your email address to the Utility Billing Department in one of the three following methods: 1. Call us at 303-655-2009 2. Email us 3. Stop by to see us in person at City Hall (500 S. 4th Avenue, Brighton, CO 80601)Once we have your email address, your next bill will be generated as an E-statement.
Yes, sign up for Budget Billing. This option aims to keep your bill uniform for every billing cycle for the coming year. It is offered to homeowners that have been current with payments on their monthly water bills for a period of 12 months. New homeowners may apply based on previous annual average consumption at their current address. Budget billing generally is re-adjusted every March and is calculated by using the previous 12-month average bill with a 10 percent increase added into the monthly totals and then reconciled with the 12th bill. Residents are encouraged to call to have their account added to the Budget Billing list. Accounts must be added by Dec. 31 and bills will be re-adjusted March of the following year