FAQs • Brighton, CO • CivicEngage

How will an organized system prevent road damage or noise/air pollution?: It will reduce the number of collection vehicles operating on city roadways, streets, and alleys. This will minimize the damage to road infrastructure. Service providers will be required to operate alternative fuel vehicles versus diesel powered vehicles. This will reduce air pollution and noise pollution.

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Single Hauler

1. Why is Brighton considering moving to a single hauler waste collection system?: Some Brighton residents do not currently have certain essential services such as recycling and yard waste collection. Not only will a single hauler provide these additional services, but it will also potentially lower the cost of services. Additionally, it will reduce damage to alley and roadway infrastructure ensuring the City continues to be good financial stewards of public money. A single hauler will also provide many environmental benefits by reducing noise and air pollution, and providing recycling, therefore improving the quality of life for residents.

2. Who decides if Brighton moves forward with an organized trash hauling system?: Brighton’s City Council will make the final decision.

3. What services will be provided by the selected hauler?: Weekly trash, bi-weekly recycling, and potential ala carte options including yard waste and large item collection.

4. Will the selected company haul trash and recycling for every household in Brighton?: Yes! Every household will at least the minimum services including weekly trash with their bin size selection, and bi-weekly recycling.

5. Will the selected company have complete control over prices and quality of service?: No. The terms of the contract with the company will allow the City of Brighton to have control over pricing and will be able to enforce standards for quality of service.

6. Will prices increase every year if the city switches to a single trash hauler?: Similar to your current waste management company, prices may increase each year. However, through the contract with the single hauler provider, the City has the benefit of being able to limit the amount of those increases and the impact to customers.

7. Is participation in the program mandatory?: No. There is an option to opt-out, and a fee will be assessed.

8. Will I be able to keep my current service provider?: Yes! You will be able to keep your current service provider, but you may be required to pay an opt-out fee.

9. Will a single hauler system drive up costs for curbside trash and recycling?: It is anticipated that the single hauler system will result in a cost savings to City of Brighton residents receiving the service. The services available will be customizable, so residents will have more control over the amount of their bill.

10. How will an organized system prevent road damage or noise/air pollution?: It will reduce the number of collection vehicles operating on city roadways, streets, and alleys. This will minimize the damage to road infrastructure. Service providers will be required to operate alternative fuel vehicles versus diesel powered vehicles. This will reduce air pollution and noise pollution.

11. Would I still have my choice of size of trash container and recycling included in my service?: Yes! Customers will have an opportunity to select a container size that fits their disposal needs, and recycling will be included for everyone. Different trash container sizes will have tiered pricing, so the more you recycle the less you will pay for trash service. Large recycling containers will be provided to everyone unless special accommodations are requested.

12. Would services be available to accommodate seniors and others with disabilities who are unable to pull their trash carts to the curb?: Yes! Those that qualify can request services that will accommodate seniors and others with disabilities. Examples include options for the provider to place and remove containers at the curb for collection.

13. Would the contracted hauler continue to collect trash carts from alleys?: Yes! Customers may be required to place containers on one side of the alleys for collection day to limit the number of trips the collection truck must take down the alley. This will assist in reducing damage to alley infrastructure.

14. Would my homeowners association be included in the contracted system?: TBD.

15. Would my apartment/condo be included in the contracted system?: No. This service is for single family residential units only.

16. Have other cities implemented this type of system?: Yes! Other regional Colorado communities have implemented single hauler systems.

17. How will customers be billed for the trash service?: Customers will be billed either monthly or quarterly depending on the final selection of a service provider. Customers will be billed directly by the provider, so any questions regarding billing should be directed to the service provider.

18. How will the city hold the potential hauler accountable for customer service?: Specific customer service guidelines will be established in the contract and the City will monitor and enforce those guidelines to ensure the highest level of service is being provided.

19. Does a single hauler provide any trash or recycling services for city events and facilities?: Yes! This is an option that will be included in contract for services provided by the single hauler that is selected.